Click here to listen to interview clip 246K).

Ken Burton
Owner of Computers Galore & More!, a retail outlet for computer hardward and software.

Transcript of Ken Burton Interview:
"Look, we keep our customers coming back instead of using cheaper mail order houses, so we need to provide personal service, hardware installation, advice on software, and those kinds of things. My employees need a strong grasp of technical issues, and they have to have the personal savvy to deal with the emotional side effects of purchasing new technologies."

Click here to listen to clip (218K).

Constanza 'Connie' Boschetti
Internship Coordinator, Human Resources Department of Praxitron Inc.

Transcript of Constanza Boschetti Interview:
"Our manufacturing plant ends up hiring the best kids from the internship program. We're a high tech group and in order to keep competitive, we're looking for students who work well in a high-performance work -- ones who are really good problem solvers and ones that also have a good hands-on approach."

Click here to listen to clip (191K).

Lucas Warner
Franchise owner/operator of three fast-food restaurants which specialize in "Meals like your Mama never made but wish she had."

Transcript of Lucas Warner Interview:
"Here at Home Cookin', I need to hire kids who can be cheerful and courteous no matter what's going on in their personal lives. They have to show up on-time for all their shifts, and deal with schedule changes on short notice. We've got some training manuals, but most of their training is on-the-job.. They're learning from me or they're learning from one another."

Click here to listen to interview clip (312K).

Mike Roland
General manager, Wakefield Downs Country Club

Transcript of Mike Roland Interview:
"A lot of kids from the school start here with part-time jobs. Many of them work during the summers after they go on to college. Most do service work of some sort--bussing tables, waitressing, assisting with catering, serving as caddies, or performing some of the grounds work. Good commication skills are a must and these employees have to think on their feet and work together to resolve whatever problems come up within the scope of their jobs. It's not our responsibility to resolve those conflicts.

Click here to listen to interview clip (273K).

Luella Thompson
Bookstore owner

Transcript of Luella Thompson Interview:
"My bookstore caters to fans of mysteries, spy stories and gothic romance. We try to make this a special experience for our customers, with armchairs, a fireplace, and good English tea. Our employees need to have really good interpersonal skills to contribute to this ambience. They need to find the difficult or special book, to cater to sometimes eccentric requests, and to handle gift returns..."

Click here to return to the "The Trials of Terry Kirkland" case.